Best Physical Therapy HEP Software: 3 Steps to Pick in 2027

Key Takeaways

• Exercise Pro Live is the only one of the five vendors whose pricing page lists a full price ladder, from one user to larger teams.

• MedBridge's pricing page lists three tiers at one price each, but it does not state a billing period, so the annual cost is unclear from the page alone.

• WebPT's HEP page publishes no price, and Physitrack and Prompt Engage both route buyers to a quote, so budget conversations with them start late.

• If your clinical record already runs on WebPT or Prompt, test that vendor's HEP module before you compare standalone tools.

• Annual billing on Exercise Pro Live's price list is a large enough gap to change which plan you pick.

• Medicare payment for remote therapeutic monitoring codes has been disputed, so confirm payer coverage before you count on RTM revenue.

• Randomised trial evidence supports digital add-ons for short-term adherence, though the review behind it rates study quality as low to moderate.

Start with the category decision

Home exercise program (HEP) software is a tool that lets a clinician build an exercise plan, send it to a patient by app, email, text or print, and see whether the patient completed it.

For a small therapy business, the real choice is not which product lists the most exercises. It is whether the program lives inside the clinical record you already run or in a separate tool you connect yourself. WebPT's HEP page describes a one-click link from the WebPT EMR, with a PDF of each sent plan stored automatically in the patient chart, which is the strongest argument for staying inside one system if you already use WebPT. Prompt's Engage page places the program alongside Prompt EMR and says the HEP comes with the core plan, so the same logic applies there. Stand-alone platforms such as Exercise Pro Live are the simpler fit when your record system is neither of those.

If you are choosing a full practice system with scheduling and billing rather than a HEP tool, our Jane versus SimplePractice comparison covers that decision, and this guide does not.

How we evaluated these tools

This is an informed buyer's guide built from public pages, not a hands-on trial. We opened each vendor's site and pricing page where one was published, then checked the claims against two independent sources: a 2022 systematic review of randomised trials indexed on PubMed Central, and an APTA article on Medicare payment for remote therapeutic monitoring. The weights below reflect what a small clinic can verify before it signs.

The weights are our analysis of what matters to a small clinic, not vendor data. We did not give each vendor a numeric score, because several publish too little for a fair number on every line; the profiles explain each judgment instead. Two candidates were left out. AC Health's pricing could not be confirmed on a page we could open, and HEP2go's pricing page returned an access error, so we could not verify either one's current terms.

What each vendor publishes

The table reports what each vendor's own pages say. "Not stated" means the page we opened did not say so, not that the feature is missing. The figures in this table are cited in the sections that follow.

Pricing and what it means for five clinicians

Pricing checked October 27, 2026. Exercise Pro Live's pricing page is the only one of the five with a per-user ladder: a one-user standard annual price of $134 per year with a $99 first-year intro rate, two-to-five-user pricing of $89 per user per year with a $69 intro rate, six-to-ten-user pricing of $79 per user per year with a $65 intro rate, and custom pricing for teams of 11 or more, according to Exercise Pro Live (2026).

MedBridge's pricing page lists three tiers, Student, Education and Premium, at $325 each, according to MedBridge (2026). That page states no billing period, and it says the Student tier requires a .edu email and is not eligible to earn CEUs or share HEPs with patients, which rules it out for clinic use. A Physitrack comparison says MedBridge publishes no dollar amounts. That comparison is written by a competitor and conflicts with MedBridge's own page, so get the billing period and seat terms in writing before you budget.

Physitrack's comparison page says subscription rates require a sales conversation rather than a public price sheet. It describes a 14-day trial with month-to-month billing after, and claims 18,000+ exercises and 30+ EHR and practice-system integrations, according to Physitrack (2026). WebPT's HEP page publishes no price, although it describes over 5,500 photo and video exercises, according to WebPT (2026). Prompt's Engage page does not publish a subscription price, so we list it as quote-based.

The next table shows Exercise Pro Live's ladder with the saving from annual billing, which the page itself calculates.

Exercise Pro Live, annual versus monthly: 34% to 45% less according to Exercise Pro Live (2026). The gap is widest at the six-to-ten band, so a larger team gains the most from annual billing. The monthly figures are the page's own per-user yearly equivalents.

The table below turns those figures into a yearly cost for a five-clinician team and marks every vendor without a public price as quote-based.

Every figure in these tables comes from the Exercise Pro Live and MedBridge pages cited in this section. The five-clinician totals are the per-user price multiplied by five.

Worked example: five clinicians and two billing choices

Take a practice with five clinicians that wants a standalone HEP tool and is weighing Exercise Pro Live's billing options, using the per-seat prices cited in the pricing section above. At the two-to-five-user monthly rate of $156 per seat per year, five seats cost $780 a year, and on standard annual billing at $89 per seat the same five seats cost $445, so annual billing saves $335 a year. The first-year intro rate of $69 per seat brings year one to $345, which is $100 less than standard annual billing in that year. If the practice's CRM is HubSpot, the workflow side is a separate question: HubSpot's webhook documentation lists ASSOCIATION_ADDED among its event types and says events are written to a journal that an app polls rather than pushed to a URL, according to HubSpot (2026). A proposed design would therefore need a polling schedule, a duplicate check so one referral never creates two programs, and a therapist approval step before anything reaches a patient.

Vendor profiles

Each profile separates what the vendor publishes from our read of fit. The vendor facts come from the pages cited above or named in the profile; the reads are our analysis.

Exercise Pro Live: the price list comes first

Vendor facts: The pricing page says every plan includes every feature and unlimited patients across multiple locations, so plans differ only by user count. It lists a free two-week trial and says RTM, patient apps and a 7,000+ video library are included in every plan. It uses a dollar sign but never names a currency. Our read: This is the best fit for a solo clinician or small group that wants the price before a sales call and does not need an EMR link, which the pricing page does not describe. Limitations: The pricing page does not describe an EMR link, and its app and RTM claims are the vendor's own, so ask for the EMR link, the RTM documentation and the app details in writing. Implementation: Ask how a mid-term change in seat count is billed, and confirm the currency before you compare it with another vendor. Human review point: A clinician approves each program before it reaches a patient, which applies to every tool in this guide.

MedBridge: three tiers, billing period unknown

Vendor facts: MedBridge's pricing page shows three tiers at $325 each and lists its two larger plans, for small businesses and large organisations, without prices. Our read: MedBridge fits a clinic that can get a written quote on seat terms and is comfortable with an unstated billing period. Limitations: The Student tier cannot share HEPs with patients, so it is not a clinic option. The pricing page shows dollar amounts while a competitor's comparison says it does not, so resolve that with MedBridge directly. Implementation: Before you sign, ask whether HEP sharing and CEU eligibility are included in each tier you are considering.

Physitrack: sales-led, with a trial

Vendor facts: Physitrack's comparison page describes a trial before month-to-month billing, claims a very large exercise library and many integrations, and lists ISO certifications. The same page ranks Physitrack first among the vendors it compares. Our read: Physitrack suits a group willing to run a sales-led evaluation and use the trial to test the work. Limitations: Because the comparison page is the vendor's own, its claims are self-assessments, and its pricing is not public. Implementation: The trial comes before any commitment, so check the integration list against your record system during it, and ask for the certificates in writing. Human review point: As with any tool here, a clinician approves each program.

WebPT HEP: the fit for WebPT EMR users

Vendor facts: The HEP page describes templates with phases, search by body part and diagnosis, and a StriveHub patient portal that can carry the clinic's branding. Therapists can view patient activity, completed workouts and NPS scores. With the WebPT EMR, a program opens in one click, and a PDF of each sent plan is stored in the patient's eDocs. The app is in English, but printed plans can be translated. Our read: For a clinic that already runs the WebPT EMR, this is the strongest case for keeping everything in one system. Limitations: The page publishes no price, and the pricing page says pricing depends on plan and customization and can be set per provider per month or per visit. Outside WebPT, the one-click link does not apply. Implementation: Request the price in writing for your provider count, and check whether an English-only app fits your patient base.

Prompt Engage: the fit for Prompt EMR users who bill RTM

Vendor facts: Prompt's Engage page says the product was formerly PT Wired and that it adds a clinic-branded app and automated remote therapeutic monitoring on top of the HEP in the core plan. The page gives the library as 6,000+ video exercises in several places and as 7,000+ in its FAQ, according to Prompt Health (2026). It generates billing documentation for CPT codes 98975 through 98981 and says it integrates with Prompt EMR. Our read: This suits Prompt EMR users who bill RTM and want the documentation in the same system. Limitations: No subscription price is published, and the library count conflicts with itself. Implementation: List the payers you bill and check the documentation against each payer's rules, for the reason the APTA history below gives.

Three steps to pick

1. Count your seats and fix the billing period first. Use the pricing table above to see yearly cost by band, and ask any vendor without a public price for a quote at your exact seat count and billing period.

2. Decide whether the program must live in your clinical record. If you run WebPT or Prompt EMR, test that vendor's HEP module first. If you do not, a stand-alone platform is enough, and you own the link between the tool and your scheduling.

3. Verify RTM support against your payer and codes before you buy. Get the payer list and the codes in writing, and treat a vendor's RTM documentation as a feature, not as proof of coverage.

Evidence: what the adherence research supports

The most useful published test for buyers asks whether digital tools added to a clinician's home exercise prescription improve adherence. Digital add-ons: 7 of 10 trials showed significant adherence gains according to PubMed Central (2022).

The gains were clearest in the short term. The two trials that reported 24-month follow-up disagreed, with one finding better adherence with SMS support and the other finding no difference, and the authors rated study quality as low to moderate, citing lack of blinding and self-reported adherence measures. For a buyer, that supports piloting a digital add-on with your own patients and tracking completion yourself, rather than treating any vendor's adherence claim as settled.

Remote therapeutic monitoring: check the payer first

Medicare denials for 98980 and 98981 began January 1, 2023 according to APTA (2023). APTA reports that Medicare contractors accepted claims for several RTM codes that year but denied 98980 and 98981 as non-covered, and an editor's note on the article says CMS has since acknowledged those denials were made in error and advised providers to resubmit.

Two points follow for a buyer. A vendor's RTM feature matters only if your payer pays the code on the date of service, so get a written payer list before you buy. And documentation that matches CPT codes is only useful when it matches the rules your billing team applies, which is why the review steps in the next section keep a therapist and a billing lead involved.

Where the handoffs break, and what a proposed workflow would touch

A common failure point is not the exercise list itself. It is when a program is assigned in one place, completion data sits in another, and someone rebuilds the record by hand at month end. US Tech Automations builds custom AI automation workflows for businesses, and its site names Gmail, Google Calendar, Google Sheets, HubSpot, QuickBooks and Stripe among the tools it connects. A proposed configuration for this handoff would start when a new referral is logged in the CRM, prepare a draft program request with the referral details for the treating therapist, and write a status row to a Google Sheets tracker that the billing lead reviews each week. The prerequisites are an import, export or API route into the HEP tool, which none of the vendor pages we opened describes, and a CRM event the workflow can read. The human review points are fixed: the therapist builds and approves every program, and no patient-facing message goes out until a staff member signs off on it.

For clinics that bill RTM, a second proposed workflow would total each patient's logged interaction time per calendar month from an exported HEP log, then place a flag in the billing team's queue when a month's record is incomplete. The prerequisites are the same export access, plus a written list of the codes and payer rules the clinic bills under. The review points are a therapist confirming that each logged interaction happened, and a billing lead deciding whether a claim is drafted at all. That review step exists because of the denial history described above, not because software cannot add up minutes.

Who this is for, and who should skip it

This guide is for the owner or operations lead at a small therapy business who has narrowed the list and wants a tool a small team can run without an IT project.

• Exercise Pro Live: choose it if you want a price list before a sales call and do not need an EMR link.

• MedBridge: choose it only after you have a written answer on billing period and seat terms, and never the Student tier for clinic work.

• Physitrack: choose it if you will run a sales-led evaluation and use the trial to test the integration list against your record system.

• WebPT HEP: choose it if you already run the WebPT EMR.

• Prompt Engage: choose it if Prompt EMR is your record system and RTM billing is part of your plan.

Red flags: you need a full practice-management system rather than a home exercise tool; you expect RTM payment without checking your payer; or your team is larger than the tiers the vendor publishes, so you have no price to compare.

When NOT to use US Tech Automations: skip a custom build if you have one clinician and a HEP tool that already sends plans and shows completion, because a single-seat plan is simpler than any workflow. Skip it if all you need is printed handouts, or if your EMR's own HEP module already covers reporting and billing for the codes you bill. A custom workflow also adds a system that someone has to maintain after launch, and a vendor tool with no custom build has none of that overhead.

Common mistakes to avoid

• Comparing monthly list prices with annual totals without checking the billing period, which on Exercise Pro Live is large enough to change the choice.

• Assuming a free plan exists. Among these five, Physitrack and Exercise Pro Live describe a trial, and none of the pricing pages we opened lists a free plan.

• Treating vendor library sizes as verified. Prompt's own page gives two different counts.

• Buying for RTM billing before checking the payer's rules and the codes you actually bill.

• Skipping the exit questions. The pages we opened do not describe how you export your programs and patient records if you leave.

Questions buyers ask before they sign

Which of these five has a published price for one seat?

Exercise Pro Live is the only one of the five whose pricing page lists a one-user price, while MedBridge's per-tier figures do not state a seat count.

Do I need a HEP tool that connects to my EMR?

Only if your clinic already runs an EMR that offers one; the WebPT and Prompt pages describe a link to their own EMRs, while Physitrack and Exercise Pro Live list integrations more generally.

Does a HEP tool handle RTM billing for me?

No, a tool can document monitoring activity, but your payer's rules decide whether a claim pays, and Medicare denials for two RTM codes were a live problem in 2023.

Is there evidence that digital add-ons help adherence?

Yes, in the short term: the 2022 review found that most trials of digital add-ons showed better adherence, but the evidence is modest.

Is any of these free?

Not on a standing basis, as far as the pages we opened show. Physitrack and Exercise Pro Live describe a trial, and none of the other pricing pages lists a free plan.

Who should skip all five?

A practice that needs scheduling, billing and clinical notes in one system should compare practice-management software first, because these five are home exercise tools.

Make the call this quarter

Start with the record system you already use. If it is WebPT or Prompt, test that vendor's HEP module before you look at anything else. If it is not, Exercise Pro Live gives you the most price detail before a sales call, Physitrack and Prompt Engage need a quote, and MedBridge needs a written answer on billing terms. If a workflow would sit between your tools, see how US Tech Automations configures this and bring the prerequisites list to your vendor call, so the answers come back before you sign.