FieldPulse vs Service Fusion 2027: Which Fits Your Shop

Start with the category decision

FieldPulse vs Service Fusion is a choice between two all-in-one field service management (FSM) platforms, and the deciding factors are published pricing and API access. FSM software runs scheduling, dispatch, estimates, invoices and job status for trade businesses from one system, so the practical question is which vendor you can price and integrate before a sales call.

Short answer: Service Fusion is the one you can model on paper today, because it publishes plan prices. FieldPulse publishes no plan prices and asks for a custom quote, so it can only be compared after you have a written proposal.

Neither product appears renamed, merged or discontinued in the sources checked for this guide. Service Fusion sits under EverCommerce: Vista Point Advisors, which says it was Service Fusion's exclusive financial adviser, announced that EverCommerce acquired the company according to Vista Point Advisors (page dated 2020).

Key Takeaways

• Service Fusion publishes three plan prices and month-to-month terms, while FieldPulse publishes no plan prices and routes buyers to a quote.

• Service Fusion lists Open API Integration on its Pro plan only, so any integration budget should assume that tier.

• FieldPulse documents outbound webhooks for job, estimate and invoice events, while Supergood reports no documented webhooks for Service Fusion.

• Service Fusion belongs to EverCommerce's home-services group, and FieldPulse is a Dallas company that raised a $50 million Series C in 2025.

• Service Fusion's pricing page offers a demo rather than a free trial, and FieldPulse's trial question goes unanswered on the page checked, so ask both for trial access in writing.

TL;DR: Pick Service Fusion if you want to compare numbers on a website today and accept a flat per-plan price with unlimited users. Pick FieldPulse if you want seat-based pricing and outbound job events, and you are willing to get a written quote that confirms the API tier before you commit.

How we evaluated these tools

We scored both products on seven weighted criteria. The weights are our judgment for a shop choosing between these two, not vendor data. Each criterion was rated strong (the vendor page names the feature and its plan), partial (a claim with no plan detail), or missing (not found on the pages checked). Vendor facts come first in each section, and anything marked "Our read" is our analysis.

Our read: pricing and API access together carry 35% of the weight, because they decide whether a shop can check cost and plan an integration before signing.

Ownership and funding

Service Fusion sits inside EverCommerce's home-services group. A September 2023 trade newsletter listed ServiceFusion in the EverPro portfolio alongside Profit Rhino, and said the group was serving over 240,000 home service businesses, according to Homepros (2023). EverCommerce's own homepage lists a "Home & Field Services" segment that links to EverPro, though it does not name Service Fusion. The closing release was not found, so confirm the ownership chain in writing during procurement.

The August 2025 round raised $50 million for FieldPulse according to Dallas Innovates (2025). Fulcrum Equity Partners led the round, and Catalyst Investors joined as a new backer, so the reporting names venture investors rather than a parent company.

Our read: a funding round does not guarantee the product, but it does mean FieldPulse is still in growth mode. The same report says the new capital goes toward AI-driven product development and customer success hiring, so ask which of those features are on your plan.

Pricing and total cost: what is published

Pricing checked October 18, 2026. Service Fusion's Plus plan costs $325 a month on annual billing according to Service Fusion (2026), with Starter at $208 and Pro at $533 on the same basis, and monthly billing at $245, $382 and $627 for the same three plans.

The per-year columns are our arithmetic (monthly price × 12) from the Service Fusion prices above. The Service Fusion page also says every plan is month-to-month, with a 15% discount for annual billing, and the Pro plan lists unlimited users, according to Service Fusion (2026).

FieldPulse is different. Its pricing page says "Get a custom quote in one conversation," shows no list prices, and describes a seat-based model without a seat price, according to FieldPulse (2026). PricingSaaS lists three FieldPulse tiers with "Contact" in place of a price and eight add-ons, including Operator AI and Fleet Tracking, and logs a July 3, 2026 change to seat-based pricing with full-access and field-only seats, according to PricingSaaS (2026).

Our read: the billing choice alone is worth $684 a year on Service Fusion's Plus plan ($4,584 on monthly billing minus $3,900 on annual billing). For FieldPulse, the only fair comparison is a written quote that states seat counts for each seat type, the add-ons you need, and the annual total. A quote without seat counts cannot be compared with a flat per-plan price.

Feature matrix

Facts first: the matrix records only what each vendor's own pages describe. "Not described" means the feature did not appear on the pages checked, not that the product lacks it.

Our read: Service Fusion's plan placement is easy to audit because its pricing page names each feature by tier. FieldPulse's feature pages describe outcomes such as dispatch alerts and payments but rarely name a plan, so get plan placement in writing before you assume a feature is included. If online booking is your main intake, compare options first in our self-service booking comparison.

Automation and API: where the real difference shows

FieldPulse's API allows 50 requests per second according to FieldPulse (2026). The same page says you request a token from FieldPulse Support, send it in an x-api-key header, and receive a 429 response when you exceed the limit.

Service Fusion's Open API Integration is listed only on the Pro plan, which is the same $533 a month on annual billing shown above. The Service Fusion developer documentation did not open in this session, so its endpoint list is unverified.

FieldPulse's webhook reference in its Help Center names the payload fields that matter for automation, including status_id, customer_id and updated_at, and says webhook setup "must be facilitated by FieldPulse Support." Supergood's report card gives FieldPulse a D+ and a 2 out of 5 structured rating, and says its keys are issued only to paying customers with no self-serve portal, according to Supergood (2026). Supergood gives Service Fusion a D and the same 2 out of 5 rating, says API access requires the Pro plan, and says no webhooks are documented, so integrators must poll, according to Supergood (2026).

Worked example (illustrative, not a customer): imagine a shop that completes 60 jobs a week and sends a manual follow-up text on 12 of them, at 4 minutes each. That is 12 × 4 = 48 minutes a week, and 48 × 52 = 2,496 minutes, or about 41.6 hours, of hand work a year. A FieldPulse webhook that reports a change to status_id on a job could, once support configures it, queue that text as a draft for review instead of a manual step. On the Service Fusion side, the Plus plan costs $3,900 a year on annual billing against $4,584 on monthly billing, so the billing choice alone is worth $684 a year, and the arithmetic goes next to any FieldPulse quote.

Most buyers actually face a different alternative: stitching the workflow together in Zapier, Make or n8n, or building it in-house. Zapier already has a FieldPulse integration with 6 triggers and 7 actions, though its free plan has task and Zap-step limits. These tools can keep run histories, retries, error branches and audit evidence when they are configured. What they do not do is own the design. You still have to build idempotency so a retried webhook does not send a second text, set escalation when a payload changes shape, control who can see the API token, and maintain the flow when a vendor changes a field.

A proposed, configurable design for a FieldPulse account would start from the job webhook. The trigger is a job's status_id changing to a completed status, the action is a lookup of the matching invoice and a check of the last customer message, and the output is a text draft placed in an office review queue rather than sent. Prerequisites: FieldPulse Support must enable the job webhook and issue the API token, and a named person must approve each outbound message, because a bad status mapping would text the wrong customer. US Tech Automations would configure the status mapping, the duplicate check and the approval step, and it would not send customer messages without review.

A proposed design for Service Fusion works differently, because Supergood reports no documented webhooks and the flow therefore has to poll. The trigger is a scheduled run, the action compares each job's current status with the last value stored in the flow's own table, and the output is a list of changes for the office to act on. Prerequisites: a Pro plan for Open API Integration, OAuth credentials that Supergood says come through support, and a poll interval set against a rate limit the vendor does not publish, so the interval needs checking against real responses before any live use. The owner or office lead signs off on any status change that would trigger an invoice or a customer message, and the flow only prepares the list.

When NOT to use US Tech Automations: a single-office shop that only needs the built-in scheduling, invoicing and QuickBooks sync of one platform should use that platform's native tools and skip the extra layer. A shop with no one to own an API token, a webhook and an approval queue will do better with the vendor's own portal or a simple Zapier zap. A shop that wants fully automatic customer texts with no review step is asking for a design that this approach does not offer.

Vendor profiles: best fit, limits and implementation

FieldPulse

Best fit: shops that are comfortable with a quote-based purchase and want seat-based pricing, outbound job, estimate and invoice events, and a Zapier route. Limits: no published prices, API keys issued by support, webhook setup by support, and feature pages that name the customer portal and recurring invoicing without describing them. The Supergood grade of D+ is a third-party measure, not the vendor's own claim. Implementation: request an API token from support, ask for webhook setup in the same request, and confirm QuickBooks sync scope before you commit. The FieldPulse pricing page and Help Center are the primary evidence for these points.

Service Fusion

Best fit: shops that want to check prices before a sales call, want QuickBooks on every plan, and want a flat per-plan price with unlimited users. Limits: API access requires Pro, no webhooks are documented according to Supergood, and portal, eSign and progress billing are add-ons on Starter and Plus. Ownership by EverCommerce matters if you value an independent vendor. Implementation: the pricing page describes "no contract requirements, personalized onboarding," and annual billing takes 15% off the monthly price. If you run maintenance agreements, compare options in our renewal reminder software guide.

Who should choose each one

Who this is for: Service Fusion. Shops that need prices before a sales call, want QuickBooks sync on every plan, and can commit to the Pro plan if they need an API. Red flags: you need an API or outbound events on a plan below Pro; you need webhooks for real-time workflows; you need a free trial rather than a demo.

Who this is for: FieldPulse. Shops that are comfortable with a written quote, want seat-based pricing that grows with field staff, and want outbound job, estimate and invoice events plus a Zapier route. Red flags: you need list prices on the website before any sales contact; you need a self-serve API key; you need progress billing or job costing confirmed on the feature pages before you sign.

Decision checklist and common mistakes

Before you request a quote or start a trial, check these items:

• Ask FieldPulse for a written quote that lists seat counts for each seat type, the add-ons you need, and the annual total.

• Ask both vendors which plan includes API access, and get the answer in writing.

• Ask FieldPulse whether job, estimate and invoice webhooks are included on your plan.

• Ask Service Fusion whether a trial exists beyond the free demo.

• Confirm what the QuickBooks sync covers, including direction and which records move.

• List which status changes trigger customer messages, and name the person who approves them.

Common mistakes to avoid:

• Comparing monthly list prices and forgetting Service Fusion's 15% annual discount.

• Assuming a feature named on a homepage is on your plan. Check the plan placement.

• Building an integration before you confirm the API tier and rate limit.

• Treating a third-party grade from Supergood as the vendor's own statement.

• Skipping the estimate side of the workflow. For that comparison, see our estimating software guide.

Frequently asked questions

Is FieldPulse cheaper than Service Fusion?

Public pricing cannot answer that, because FieldPulse publishes no plan prices. Get a written quote with seat counts and add-ons, then compare its annual total with Service Fusion's Plus plan at $3,900 a year on annual billing.

Does Service Fusion offer a free trial?

No trial appears on its pricing page, which offers a free demo and month-to-month plans, so ask for trial access in writing before you assume one.

Which product gives me API access without upgrading?

Service Fusion's Open API Integration is listed only on the Pro plan, and FieldPulse's pricing page does not say which tier includes its API, so ask both vendors which plan includes API access and get the answer in writing.

Are these two products owned by the same company?

No, as far as the sources here show. Service Fusion is part of EverCommerce's home-services group, while FieldPulse's 2025 funding came from venture investors and did not name a parent company.

Can Zapier replace a native integration?

Sometimes. FieldPulse has an official Zapier integration with 6 triggers and 7 actions, but a Zap does not give you idempotency or escalation on its own, and those need a design and an owner.

Did either product change name recently?

Not in the sources checked. Both products appear under their current names on their own pricing pages, and neither appears merged or discontinued.

Bottom line

If you need a price on a page today, model Service Fusion first: its Plus plan is $3,900 a year on annual billing, and API access requires the Pro plan at $533 a month on annual billing. If you prefer seat-based pricing and outbound job events, FieldPulse is worth a quote, but only after it confirms the API tier and webhook setup in writing. Either way, the automation layer needs a named owner for tokens, webhooks and approvals. To see how US Tech Automations configures this, see how US Tech Automations configures this.