Luma Health vs SolutionReach: Which Fits Practices in 2027

Short answer: match the system first, then the budget

Pick Luma Health if your practice runs on one of the EHRs Luma names and you want patient access, intake and outreach tied to the chart. Pick SolutionReach if you run a dental, eye care or medical office and want texting, reminders, recall and payments, with some prices visible before a sales call. If neither vendor's list includes your system, stop comparing features, because the integration question decides the rest.

One fact changes how you research this pair. SolutionReach was previously named Communitect and Smile Reminder, and the name changed before 2011, according to Softwarefinder. Older reviews and forum threads may use those names. I found no rename or merger for Luma Health on the pages I opened, but it has made an acquisition, which is covered below.

A patient engagement platform is software that runs the messages between a practice and its patients, including reminders, texts, intake forms and payment requests.

TL;DR: Luma Health is the EHR-centric option, and it publishes no prices. SolutionReach is the practice-messaging option, publishes monthly prices for some tiers, and does not name its owner on its own pages. Confirm your integration and get written pricing before you choose.

Key Takeaways

• Start with your system's name. Luma's platform page names Epic, Oracle Health, eClinicalWorks, MEDITECH and athenahealth. SolutionReach's directory listing names a different set of dental, eye care and EHR systems.

• Luma's price is quote-based on every page I opened. SolutionReach's checkout page shows monthly prices for its entry and Plus plans, billed yearly.

• SolutionReach's own pages disagree on tier names and on when the enterprise tier applies, so the written quote matters more than the web page.

• Both products send texts, so the same federal consent and frequency rules apply to each, and the healthcare exemption has conditions you must configure.

• Luma bought Tonic Health in November 2025 to add intake and consent tools, and its CEO has discussed possible deals and a capital event.

• A managed workflow service or a DIY build can cover approvals and escalations, but you own the logs, access controls and maintenance either way.

Who each product is for

Luma Health fits a multi-site health system, hospital or outpatient group that already runs one of the EHRs on its list and wants scheduling, referrals, intake and outreach handled against the patient record. Its platform page describes that EHR integration and lists NextGen, Nextech, Greenway Health and PCC as native partners.

Red flags: your EHR or practice-management system is not on the named list; you need a price before a demo; or you run a single dental office and need a dental practice-management connection, which Luma's pages do not name.

SolutionReach fits dental, eye care and medical practices, along with multi-location groups such as DSOs, vision groups and hospital or medical groups, as described on its solutions overview.

Red flags: you need an EHR-level integration that its pages do not name; you cannot confirm who owns the company; or you need enterprise terms, because its own pages disagree on when the enterprise tier applies.

How we evaluated these two tools

This is an informed buyer's guide built from public vendor pages and independent sources. It is not a hands-on test. We weighted six criteria by what a small practice actually decides on, as shown in the table below. The G2 and Capterra pages returned access errors when we opened them, so no review-site ratings appear here, and we did not treat vendor-reported statistics as proof.

The weights are our judgment, not vendor data. Vendor stability carries the most risk for a long contract, and it is the criterion a vendor's own page can least settle.

Feature coverage, side by side

The table reports what each vendor's pages list. A listed capability means the page names it. It says nothing about how well the capability works.

The directory listing for SolutionReach names six systems, according to Softwarefinder (undated). The overlap is NextGen and Nextech, which both vendors' sources name. If your system is one of those two, the next step is a written confirmation of which version and interface each vendor supports.

What the pricing pages actually show

Pricing checked October 26, 2026. Luma's platform page shows no price, no tiers and no free trial. Its only call to action is a demo request, so Luma's pricing is quote-based.

Essentials plan: $199 per month, billed yearly according to SolutionReach (checked 2026). On that checkout page, the Plus plan costs $249 per month, billed yearly. Revenue cycle messaging is an optional add-on at $199 per month for Essentials and $349 per month for Plus, also billed yearly. The page offers a discount, "Save up to 10% with annual plans," and it handles enterprise deals through "Contact us to discuss your needs." The same page says onboarding can finish in under 1 week, depending on the practice-management system.

SolutionReach's main pricing page shows "Request a Quote" links and different tier names, Patient Connect, Practice Efficiency and Practice Growth, with no monthly figures. A third-party directory lists a starting price that matches neither vendor page, so this guide does not use it. Ask SolutionReach which structure applies to you, and get the answer in writing.

Our read: the total cost depends on the add-on set more than on the entry plan. The pages I opened do not show a price for multi-location groups or for extra messaging volume, so ask for both in writing before you compare totals.

Luma Health: facts, fit and limits

Luma's platform page says it integrates bidirectionally with Epic, Oracle Health, eClinicalWorks, MEDITECH and athenahealth, according to Luma Health (checked 2026). The same page describes AI that handles inbound and outbound conversations by voice, chat and RCS/SMS, and a workflow that converts faxed referrals into scheduled appointments.

Luma announced its purchase of Tonic Health from R1 on November 13, 2025. Tonic provides patient intake, electronic consent and patient-reported outcome tools, and the deal deepens Luma's integration across Oracle Health sites. Luma says its network now serves more than 1,000 health systems, according to HLTH (2025).

Contracted ARR: approaching USD 100m, growing over 30% a year according to ION Analytics (2026). That figure comes from the CEO in an interview, so treat it as company-reported. The same interview says the company is EBITDA profitable and is looking at acquisitions, and that a new capital partner would likely be a growth or private equity firm.

Our read: Luma is the stronger fit for a multi-site or EHR-centric group that wants access, referral and intake handled against the chart. Its limits are no public price, no published implementation timeline, no dental practice-management system named on its platform page, and growth figures the company reports about itself. The same interview names FTV Capital and US Venture Partners as current backers. Because the CEO has discussed possible deals and a capital event, ask how a change of control would affect your contract.

SolutionReach: facts, fit and limits

SolutionReach says it connects with 400+ PM/EHR systems, according to SolutionReach (checked 2026). Its listed modules include an AI Receptionist, online patient scheduling, recall, two-way texting, digital intake, insurance eligibility, payment technology and reputation management. The same page says its performance figures are typical rather than guaranteed and gives no baseline for them.

I could not confirm SolutionReach's current parent company from any page I opened, and I found no source that ties it to another company's ownership. Its own pages do not name an owner. Ask for that in writing before you sign.

Our read: SolutionReach is the stronger fit for dental, eye care and medical practices, and for multi-location groups, that want texting, reminders, recall and payments in one product. Its limits are that no owner is named, its tier names and enterprise threshold differ across its own pages, and the directory listing names the same two EHRs Luma names as partners, with no Epic or Oracle Health connection on the pages I opened.

Texting rules that apply to both products

Both products send patient texts, so the same federal rules apply to either one. Under 47 CFR 64.1200, automated calls or texts to a cell phone need the patient's prior express consent, and the healthcare exemption for wireless numbers carries conditions.

Exemption condition: one message per day, three per week according to Cornell LII (checked 2026). That limit is a condition of the healthcare exemption, which covers messages sent without prior express consent, and is not a limit on every patient text. The same provision requires that texts go only to the number the patient provided, that each message offer an easy way to opt out, that opt-outs be honored immediately, and that the patient not be charged for the message or have it count against plan limits.

Our read: ask each vendor where frequency caps, opt-out handling and consent records live, and who on your team can change those settings. This is general information, not legal advice. Have counsel confirm the current rule text before you launch any campaign.

Implementation and ownership: where the work lands

Implementation is where the buying decision turns into staff time. Luma's platform page describes implementation and support as part of its offer, but I found no published timeline for it. SolutionReach's onboarding claim appears in the pricing section above.

If the real alternative is a DIY build, Zapier's help center shows what the platform gives you. Errored runs appear in run history with a Logs tab that shows the HTTP status code, error message and API endpoint. Autoreplay can retry failed tasks caused by temporary issues, and custom error handling can run an alternative workflow when a step fails, according to Zapier (checked 2026). I did not open Make's or n8n's documentation for this guide, so this comparison covers Zapier only. What the platform does not do for you is design idempotency so a retried step cannot send the same text twice, decide who receives escalations, control who can edit a flow, or maintain the flow when a practice-management interface changes.

A proposed configuration from US Tech Automations would start at the inquiry, not at the chart. The trigger is a new-patient inquiry from a website form that is written to a HubSpot contact. HubSpot's webhook guide documents a CREATE action for object creation, and an ASSOCIATION_ADDED action when a record is linked. The action is a drafted reply and a callback task, using wording the practice has approved. The output is a draft in an approval queue, where staff approve, edit or reject each message before it sends, and any question the draft cannot answer escalates to a named lead. Prerequisites include HubSpot access, a written list of which messages count as clinical and which as marketing, and a HIPAA review of whether any protected health information enters the workflow, which can require a business associate agreement before anything is built.

A second proposed configuration from US Tech Automations covers no-shows, and it depends on an export. The vendor's homepage names Gmail, Google Calendar, Google Sheets, HubSpot, QuickBooks and Stripe, plus "and more," and it does not name a healthcare practice-management system. So this workflow needs a scheduled file export or API access from the system you already use. The trigger is a visit in that export marked as a no-show or cancellation. The action is a drafted rebooking message and a place on a callback list for the front desk. The output is a sheet of callback tasks and approved drafts, with the front desk confirming each callback before it goes out. Prerequisites include the export's fields, a named owner for the callback list, and a check that each message fits the frequency rule above. The homepage does not describe logs or audit trails, so ask for them in writing before any build.

Worked example: the cost of manual callbacks

Take an illustrative clinic, not a real customer, that receives 120 new-patient inquiries a month and sees 30% of them after hours. If staff spend 4 minutes on each manual callback, that is 480 minutes, or 8 hours, of callback work a month (120 × 4 = 480). The after-hours share is 36 inquiries (120 × 30% = 36), which accounts for 144 minutes, or 2.4 hours, of that work (36 × 4 = 144). Whichever vendor you pick, each inquiry must reach the right record so staff can make those callbacks without re-keying it. If you later automate follow-up texts, they need prior express consent, or the exemption's limit of one message per day and three per week if you rely on the healthcare exemption instead of consent. If the form writes each lead to HubSpot, a CREATE event starts the record and an ASSOCIATION_ADDED event shows when it is linked to an existing contact, according to HubSpot (checked 2026).

When a simpler setup wins

US Tech Automations is the wrong choice in three cases. If you want a self-serve messaging product that front-desk staff run without an outside team, buy the messaging product directly. If your need is limited to reminders and two-way texting from a practice-management system you already pay for, its built-in tools or one messaging product usually means fewer moving parts to own than a workflow layer. If you need EHR-integrated access and intake on day one, Luma Health or your EHR vendor's native tools are the stronger starting point, and a workflow layer should wait until that base works.

Decision checklist before any demo

• Confirm your EHR or practice-management system appears on the vendor's own list, and ask for the integration version in writing.

• Ask for every add-on price in writing, including extra messaging volume and multi-location fees.

• Ask who owns the company, and whether a sale or new investor is planned during the contract term.

• Ask where frequency caps and STOP handling are configured, and who can change them.

• Ask for the implementation steps, and who makes configuration changes after launch.

• Ask whether logs of sent messages are kept, how long they are retained, and who can export them.

Terms used in this guide

• Patient engagement platform: software that runs reminders, texts, intake and payment messages between a practice and its patients.

• EHR (electronic health record): the system that holds clinical notes, orders and results.

• Practice-management system: the software that holds scheduling, billing and insurance data for a practice.

• Prior express consent: a patient's permission before an automated call or text, as used in 47 CFR 64.1200.

• Recall: outreach to patients who are due for a visit or a test.

• Idempotency: a design rule that stops a retried step from sending the same message twice.

• Business associate agreement: a HIPAA contract between a covered entity and a vendor that handles protected health information for it.

Frequently asked questions

Is Luma Health cheaper than SolutionReach?

Neither price can be fully compared from public pages, because Luma's price is quote-based and SolutionReach's public prices cover only its entry, Plus and add-on tiers. Get a written quote from each vendor that lists every add-on before you compare totals.

Does SolutionReach connect to Epic or Oracle Health?

None of the SolutionReach pages I opened names Epic or Oracle Health, so treat that connection as unconfirmed until the vendor confirms it in writing.

Can I send texts to patients with either product?

Yes, with conditions. Automated texts to a cell phone need prior express consent, and messages sent under the healthcare exemption must also stay within its frequency, opt-out and free-to-patient conditions.

Does the Luma Health acquisition make it a risky pick?

Not on its own. The Tonic purchase added intake and consent tools, but a future change of control is possible, so ask how assignment and termination would work in your contract.

What should I verify before I sign?

Verify the integration with your system, every add-on price, the contract term, the company's owner and the messaging controls, and get each one in writing.

Bottom line

For a dental, eye care or medical office that wants texting and recall, SolutionReach is the more concrete starting point, because its checkout page shows some prices and its directory listing names systems you can check. For an EHR-centric group, Luma Health fits the integrations its pages name, but expect a quote and ask about ownership. If neither product matches your system, see how US Tech Automations configures this as a proposed workflow on tools you already run, with human approvals before any patient message is sent.