ServiceTitan vs AccuLynx in 2027: Which Fits Your Shop

ServiceTitan vs AccuLynx: which one fits your shop

ServiceTitan vs AccuLynx is a choice between two kinds of software, and the right one depends on how your work is sold and scheduled. A field-service platform runs scheduling, dispatch and billing for service calls across trades, while a roofing job system follows one project from estimate and contract through production and invoicing. For a roofing-only shop whose work runs on estimates, contracts and project schedules, AccuLynx is the closer match on the public evidence in this guide. For a shop that dispatches service calls across several trades, ServiceTitan's dispatch, call booking and pricebook features are the closer match. Both vendors keep prices behind a sales conversation, so the cost side of this decision needs written quotes before you can compare.

One fact changes the timing of this decision. Verisk's $2.35 billion buyout agreement was terminated in late December 2025, after the FTC had not finished its review by the December 26 termination date, according to PYMNTS (2026). AccuLynx disputed that termination, and in August 2026 a Delaware Court of Chancery judge found the termination invalid and ordered Verisk to keep pursuing the deal. The deal has not closed, and the FTC review remains an open obstacle. I found no sign that either product has been renamed, merged or discontinued. The open question is AccuLynx's ownership, which could affect its roadmap and support terms.

TL;DR: Pick AccuLynx for roofing projects, pick ServiceTitan for multi-trade dispatch, and get written quotes plus data-export terms from both before you sign, because AccuLynx's ownership is still unsettled.

Key Takeaways

• Roofing-led shops should test AccuLynx's roofing job management, which its pricing page names as "Production (roofing job management)," against one real job from estimate to invoice.

• Multi-trade service shops should test ServiceTitan's dispatch, call booking and pricebook, which its pricing page lists in every tier.

• Neither vendor publishes a price, so "Quote-based" is the honest answer in the pricing table until you hold written quotes.

• AccuLynx's sale to Verisk is unresolved: Verisk ended the agreement, a Delaware court ruled that termination invalid, and the FTC review is still open.

• AccuLynx publishes webhook topics and a listener timeout; I could not open ServiceTitan's developer documentation, so its API access stays unverified here.

• Before signing, ask both vendors for data-export terms, API access in writing, and what happens to your data if ownership changes.

Who this is for

This guide is for an owner or operations lead at a small home services company who is close to choosing between these two platforms and wants a direct answer rather than a feature tour.

Pick ServiceTitan if your office handles service calls, dispatch and pricebook work for more than one trade. Pick AccuLynx if most of your revenue moves through roofing projects with estimates, production stages and crew schedules. Hold off if you have not yet written down which steps in your workflow break today, because both vendors will ask about that first.

Red flags: nobody on your team can review an API key, a webhook log or an export file; your work is one trade on one phone line, where a simpler scheduling tool may cover the need; or a sales rep wants a signed term before you have written quotes from both vendors.

How we evaluated these tools

We weighted seven criteria by how much each one decides a purchase for a small owner. The weights are our analysis, not vendor data. We did not turn them into a numeric total, because both vendors keep pricing behind a sales call and ServiceTitan's developer documentation was not reachable in this research. Each criterion uses a 0 to 5 point scale, and the weight sets how much a strong or weak score moves the decision.

The weights put roofing workflow fit and integration first because those two decide whether the platform matches the work and whether your data can travel. Vendor stability carries the same weight as dispatch here because the AccuLynx ownership question is unusually live in 2026.

Feature matrix for the decisions that matter

The matrix below records only what the vendor pages I opened name. A cell that says "not named" means the page did not list the feature, which is not the same as the product lacking it.

Read the matrix as an intake checklist. The clearest gap on the ServiceTitan side is the developer documentation, so any claim about its API or webhook behavior stays unverified here. On the AccuLynx side, the gap is dispatch. The page names crew management but not dispatch, so a shop that runs heavy dispatch should ask for a walkthrough of that exact workflow before deciding.

Pricing and total cost: quote-based on both sides

Pricing checked August 22, 2026. Both vendors' public pricing pages were reviewed on that date, and neither publishes a dollar figure.

ServiceTitan's pricing page says "Our per-technician pricing is designed to fit your business and goals, at any size," and it shows a "Request Pricing" button on each tier, according to ServiceTitan. AccuLynx's pricing page offers a "Get Pricing" button and a "Talk to Sales" link, and it names Plan Options and Add-Ons rather than individual tiers. Both are Quote-based.

Total cost of ownership is a question you answer with quotes, not a formula. Send both vendors the same inputs: the number of technicians and office users, the trades you run, the integrations you need (accounting, phone, marketing, financing), the add-ons you expect to use, implementation and data-migration fees, and the term length and exit terms. Ask in writing whether each add-on is included in the tier you are quoted. Compare the two quotes line by line, and ask what the contract says about exporting your job and customer records if you leave. Because a change of owner can change support and terms, get AccuLynx's answer on the Verisk matter in writing as well.

AccuLynx profile: roofing depth with an open ownership question

Best fit: roofing contractors whose work moves through estimates, production and invoicing as one project. The pricing page names Sales/CRM pipeline management, Production (roofing job management), Finance, Document Automation, Customer Portal, Payments and a Field App, which points to a single project record rather than a service-call board.

Limitations: The page names no tiers and no prices, so you cannot check the budget online. Dispatch and call booking are not named, so a shop that schedules many small service calls should test that flow directly. The ownership question is open. The sale to Verisk has not closed and the FTC review is still pending, so any contract you sign now should cover what happens to support and data if ownership changes.

Implementation: Plan the rollout in three phases. First, map your pipeline stages to AccuLynx's production stages. Second, decide which milestones should trigger outside work. Third, test a data import with a handful of real jobs before cutover. Ask whether the App Connector and API cover the other systems you run. AccuLynx's webhook end-user reference describes a Bearer token created on the company website and a Create Subscription endpoint, but it does not list retry behavior.

Evidence: The developer guidelines set a clear listener contract. Webhook listener timeout: 10 seconds according to AccuLynx (2026). The same guidelines accept any 200 to 299 response as success and warn that "A webhook may be sent multiple times," so a listener has to handle repeated deliveries.

For the handoff problem, where a crew milestone changes in the field and the office hears about it late, a proposed design would start with AccuLynx's job.milestone.current_changed event. This is a proposed, configurable design, not a deployed system. US Tech Automations would configure a listener that returns a 2xx response immediately, places the payload on a queue, and then writes one task to the office review list with the job identifier, the new milestone and the time of the change. The action stops at a task, not an invoice or a schedule change. The prerequisites are an AccuLynx API key created on the company website, an HTTPS endpoint you control, and a milestone map your office has approved in writing. The human review point is simple: a person confirms each task before anyone changes billing or crew assignments, and every payload field the design uses gets checked against the endpoint documentation first.

If you are still comparing roofing platforms, read the AccuLynx alternatives guide for roofing companies and JobNimbus against AccuLynx for roofing companies before you request quotes.

ServiceTitan profile: dispatch depth and public scale

Best fit: multi-trade service companies that run dispatch, call booking and a pricebook every day. The pricing page lists Dispatching, Scheduling, Call Booking, Invoicing and Pricebook in each of its three tiers, and it describes its audience as contractors and field service businesses. Its demo form asks which trade you work in. The page also says ServiceTitan is "Trusted by over 100,000 contractors," which is a vendor claim we could not check independently (ServiceTitan pricing page).

Scale: Public filings give a clearer picture of scale than vendor pages do. Total revenue: $961.0 million in fiscal 2026 according to SEC (2026), up from $771.9 million a year earlier. The same 10-K reports Active customers: approximately 10,800 in fiscal 2026 according to SEC (2026), representing over 97% of annualized billings. The filing also reports gross dollar retention of over 95% for fiscal 2024 through 2026 (10-K). Scale does not settle fit, though. A platform built for a large customer base can be heavier than a small roofing shop needs.

Limitations: Pricing is per technician and quote-based, so cost rises with headcount in a way you must model from quotes. Features appear in some tiers and not others, so ask for the tier that includes each feature you need. I could not open ServiceTitan's developer portal in this research, so API access, scopes and webhook behavior need written confirmation from the vendor before you plan an integration.

Implementation: The practical first step is dispatch setup. Our guide to setting up ServiceTitan dispatch covers the order of work. If marketing is the bigger problem, the Podium vs ServiceTitan marketing comparison covers that side.

Integration and automation after you pick a platform

Most small shops will not buy an integration platform on day one. They will stitch together a no-code tool or a script, and that is a fair alternative that can be the cheaper path for one trigger and one destination. Zapier's help center says it can guarantee a maximum of 60 days of run data in Zap history and displays up to 10,000 runs, and that you can replay unsuccessful Zap runs from the Zap history page (Zapier help center). Zapier run history: 60 days guaranteed according to Zapier (2026).

Those tools can keep run histories, retries, error branches and audit evidence when they are configured. The buyer still has to design and own observability, idempotency, escalation, access controls and maintenance. In a no-code build, a duplicate webhook is your problem to solve, and a field change that breaks a mapping is your problem to notice. I did not open Make or n8n documentation for this guide, so I make no claim about their specific features.

AccuLynx's October 2024 changelog lists nine webhook topics, including job_created and job_updated, according to AccuLynx (2024). A proposed design can address the duplicate problem directly. US Tech Automations would configure a deduplication step that builds a key from the job identifier, the webhook topic and the event timestamp, checks that key against a stored log, and skips any event already processed. The trigger is any of the nine topics, such as invoice_updated. The action is one idempotent write to the destination. The output is one record per real change and a separate log of skipped duplicates. The prerequisites are a durable table with an index on the key, an error channel that someone actually reads, and a list of who can see the logs. The review points are the dedupe rule itself, which an operator should sign off on, and any path that touches invoices, which should stay behind a person. The ServiceTitan end of this design depends on API access I could not verify here, so it remains a placeholder until your IT review confirms it.

Every value in this table appears with its source link in the prose above.

When NOT to use US Tech Automations

A proposed design of this kind is the wrong choice in three situations. If you need only one or two automations that a native feature already handles, such as a reminder inside a platform you already pay for, use the native feature. If nobody on your side can own the mapping, the logs and the access list after launch, any custom design will decay, and a built-in workflow in your platform is the safer choice. If the platform you choose does not expose webhooks or an API on the plan you buy, there is nothing to configure, and the right move is to revisit the platform decision or keep that work manual.

What the webhook math looks like for one office

Take an illustrative roofing office that opens 30 jobs a month and logs 4 milestone changes per job. That produces 120 job.milestone.current_changed events and 30 job_created events a month, or 150 webhook deliveries in total. Suppose AccuLynx resends 6 of the 120 milestone events, which its guidelines say can happen. The handler then needs deduplication for 6 extra writes, or 5 percent of milestone traffic (6 ÷ 120 = 5%). The 10-second listener timeout matters here too. A handler that takes 12 seconds to finish a database write inside the request risks a failed delivery, so the acknowledgement has to come first and the write second. These numbers are an assumption for illustration, not measured AccuLynx traffic.

Terms used in this comparison

• Webhook: an HTTP POST that a platform sends to a URL you register when an event happens, such as a job milestone changing.

• Idempotent write: a database or API write that produces the same result if it runs twice, which protects you when a webhook arrives more than once.

• Dispatch: assigning technicians and time windows to service calls, usually in a board view.

• Pricebook: the catalog of services, materials and prices a contractor uses to build estimates and invoices.

• Gross dollar retention: the share of recurring revenue a company keeps from existing customers, excluding expansion, as reported in a 10-K.

• Quote-based: a price available only after a sales conversation, with no public figure on the vendor's site.

Decision checklist before you sign

• Your top three workflows are written down, and each vendor has shown how it handles them.

• You hold written quotes from both vendors on the same line items.

• Each tier's included features are confirmed in writing, with the tier that includes each feature you need.

• API access, webhook topics and scopes are confirmed in writing, including on the ServiceTitan side.

• Data-export and exit terms are in the contract.

• You have asked AccuLynx how the pending Verisk matter could affect support, pricing and data terms.

• One person on your team owns the integration logs, the access list and the dedupe rule.

Frequently asked questions

Is AccuLynx being acquired by Verisk?

No deal has closed as of the reporting I could open. Verisk ended the agreement in late December 2025, and a Delaware court ruled in August 2026 that the termination was invalid and that Verisk must make commercially reasonable efforts to obtain FTC approval, while Verisk considers an appeal. The deal was supposed to close by October 1, 2025, according to Beloit Daily News (2026).

Does ServiceTitan or AccuLynx publish a price?

No. ServiceTitan's pricing page uses "Request Pricing" buttons, and AccuLynx's page uses "Get Pricing" and "Talk to Sales," so both are Quote-based.

Which one is better for a roofing company?

For a roofing company whose work runs as projects, AccuLynx's job workflow is the closer match on public evidence. A roofer who also runs service calls for other trades may find ServiceTitan's dispatch layer more useful, so test both on one real job before you decide.

Can I automate either platform with webhooks?

AccuLynx publishes webhook topics and listener rules, so you can plan an integration from its documentation. I could not open ServiceTitan's developer portal in this research, so confirm its API access, scopes and event support in writing before you design anything.

Is a no-code tool enough?

Often, for one trigger and one destination. Once you need deduplication, escalation, audit logs and access controls, you own that design and its maintenance, whether it runs in Zapier, Make, n8n or your own code.

Next steps for your shop

Choose AccuLynx if your revenue runs through roofing projects and you can accept an open ownership question backed by clear contract terms. Choose ServiceTitan if your office runs multi-trade dispatch and you can model per-technician cost from written quotes. Either way, get written quotes, confirm API and export terms, and write down the three workflows that cost you the most time today. If you want to see how a configurable workflow for those handoffs could be laid out, see how US Tech Automations configures this.