ServiceTitan vs Service Fusion: 2026 Buyer's Guide

ServiceTitan vs Service Fusion starts with the bill, not the logo

ServiceTitan vs Service Fusion is a choice between a per-technician quote and a flat company bill. Field service management software is the system that takes the call, puts a technician on the job, prices the work, and turns a finished visit into an invoice. Neither product has been renamed, merged into the other, or discontinued. The ServiceTitan pricing page and the Service Fusion pricing page still sell these names, and a growing home service owner should decide on the price model before debating feature slogans.

The short version is simple. Service Fusion publishes the monthly rates, includes unlimited users on every plan, and will sell month to month. ServiceTitan lists three packages, prices them per technician, and prints no dollar amount, so the honest label is Quote-based. Choose the flat bill when you need a number before a sales conversation. Choose the quote when you need the wider package card, including memberships and commission tracking, and you will not sign until that quote is in writing.

This guide is for an owner who is close to buying, not for a tire-kicker collecting logos. The shop is past a shared calendar. Calls, estimates, dispatch, payments, and QuickBooks already collide on a busy day, and some of the work is a repair while some of it stretches into a replacement or a small project. A wider map of field service software for construction sits beside this head-to-head if you still need to see the rest of the category.

Key Takeaways

• Service Fusion publishes Starter, Plus, and Pro. Annual rates on those plans are $208, $325, and $533 a month, paid as one charge at sign-up, with unlimited users.

• Month-to-month rates on the same three plans are $245, $382, and $627. The page calls the annual option a 15% discount, and there is no term contract.

• ServiceTitan's Starter, Essentials, and The Works packages are per technician and Quote-based. No public dollar figure belongs next to that name.

• Open API, eSign, the customer web portal, and progress billing sit on Service Fusion's Pro plan. GPS fleet tracking and ServiceCall.ai stay add-ons even there, and those add-on prices are not published.

• Customizable memberships, commission tracking, and advanced reporting show up on ServiceTitan's top package card, not on the entry card.

• Editor scores and review tallies favor the quote-only platform on breadth. They do not replace a written quote, and one directory discloses that vendors can pay for placement.

Who this is for

This comparison is for the owner of a growing home service contractor. HVAC, plumbing, electrical, and similar trades fit. You have office people and field technicians, you already live in QuickBooks or you are about to, and you are done guessing which logo is "more complete." You want to know what is on the package card, what is an add-on, and what you cannot know until someone sends a quote. Shops that mix service calls with replacement work or short construction projects should read the project lines carefully, because the two cards do not mean the same thing by "project."

Red flags: you refuse any tool that will not print a price before a sales conversation; nobody in the company will review an invoice or an accounting export before it posts; you need a general-contractor cost ledger as the main system, and a field-service package would only be a side tool.

If the crew is still small enough that one person can see every job on a paper board, start with a lighter scheduling product and come back when the board breaks. The broader field service shortlist is the place for that earlier pass. This page assumes you are choosing between these two.

How we evaluated these tools

The weights below are a buying checklist for this reader, not a lab score and not a ranking we measured in a shop. Price you can budget comes first because a growing contractor is comparing cash it does not have to guess. Dispatch comes next because the day is won or lost when a job slips, a tech runs late, or a second visit gets stacked on a full route. Estimates, pricebook, and job cost sit together because the ticket and the margin are the same conversation. Repeat work matters when maintenance agreements or progress bills carry the quiet months. QuickBooks stays on the list because the books still close there. Contract terms and time-to-live matter because a lock-in is a cost even when the fee looks flat. The open API is last on purpose: it is decisive only if a second system must read the job.

Our read of those weights favors Service Fusion when the owner must know the year-one software bill this week and the office plus the field all need logins. It favors ServiceTitan when the Works package lines, memberships, commission tracking, advanced reporting, and multi-day dispatch are the actual reason for the purchase, and a written per-technician quote is acceptable. A high weight on price does not mean the cheaper-looking card is the right card. It means an unpublished number cannot win on price until it is written down.

Published scores, kept in their place

Independent directories publish scores. They are not a test we ran, and they do not agree on every detail. Use them as a second opinion on breadth and on how reviewers talk, then go back to the package cards for what you are actually buying.

SelectHub, updated September 28, 2026, scores ServiceTitan 85 and Service Fusion 77, with user satisfaction of 90% from 208 reviews and 88% from 334 reviews. Satisfaction: 90% from 208 reviews according to SelectHub (2026). The same write-up gives billing scores of 98 and 94, customer-management scores of 100 and 98, and dispatching scores of 73 and 76, so the flat-rate product is not behind on the dispatch line in that rubric. Out-of-box coverage: 74.5% according to SelectHub (2026). Service Fusion's share on that same line is 63.2%. SelectHub's cons for the flat-rate product include cumbersome reporting, thin inventory controls, and no offline mode. Its cons for the quote-only product include a steep learning curve, mixed notes on QuickBooks and on implementation, and a short list of outside connections.

iTechGuides, updated October 7, 2026, scores ServiceTitan 9.2 out of 10 and Service Fusion 8.7 out of 10 and ranks them #3 and #8 among electrical contractor tools. Editor score: 9.2 out of 10 according to iTechGuides (2026). That page also says Service Fusion has no free plan, that pricing for ServiceTitan requires contacting sales, and that the open API, portals, and eSign documents require the Pro plan. It describes offline mobile sync for both products. That conflicts with SelectHub's "no offline mode" note on Service Fusion. Treat offline as unproven until you watch a technician lose signal on a real job. iTechGuides discloses that vendors can pay for placement, so those ranks are an editor rubric, not a count of contractors who bought.

Company context belongs here so the names do not get blurred. ServiceTitan was founded in 2007 and listed 2,870 employees for 2024. Headcount: 2,870 employees according to Wikipedia (2024). It has traded on Nasdaq since December 12, 2024. The same article records other products around it, including FieldRoutes, Aspire, Convex, and Conduit. Those are not new names for this comparison. Service Fusion's own site still sells Service Fusion and points hiring at EverCommerce careers, which is enough to show the product is operating on its own in 2026.

Package cards versus the work on the truck

Read the package card first. Marketing pages add GPS, financing, and "pro" modules that are not the same thing as the plan you would sign.

On Service Fusion, every plan on the pricing page includes customer management, estimates and jobs, scheduling and dispatch, integrated payments, QuickBooks, invoicing, payment processing, project management, reporting, and text alerts. The Plus plan adds job photo uploads, inventory, job costing, and integrated voice and text. The Pro plan adds the open API, custom documents, eSign, the customer web portal, and progress billing with recurring invoicing. The FAQ on that page says the QuickBooks link covers Online and Desktop, and that a technician app runs on a phone. GPS fleet tracking is a separate add-on on every plan, including Pro. The GPS page describes trips, distance, idle time, map location, and driving behavior. It does not print an add-on price, so that line stays unpublished.

ServiceTitan's Starter card lists dispatching, scheduling, call booking, invoicing, and pricebook. The Essentials card adds mobile estimates and payroll management. The Works card adds configurable payroll, advanced reporting, commission tracking, and customizable memberships. The pricing page also describes a drag-and-drop dispatch board, call recording, marketing tied to revenue, and GPS tracking for technicians who are on the way. Fleet Pro, Dispatch Pro, Marketing Pro, Pricebook Pro, and Scheduling Pro are listed as separate Pro products, not as lines on the three package cards. Do not assume they are inside a quote until the order form says so.

The dispatch page goes further than the package card. It describes schedule changes from the board, texts between office and field, job history, capacity planning, a project filter, multi-day jobs, and route mapping. The dispatch page states that nearly 89% of consumers prefer to confirm appointments by text and that teams save up to 12 hours a week by dropping confirmation calls. Text-confirm preference: nearly 89% according to ServiceTitan (2026). That is the vendor's own statement, not a study we rechecked. It is still the right question to ask on a demo: does the confirmation land on the job record without a second typing pass? Drive time is the other half of that question, and how field teams cut drive time is the operational piece once the board is real.

For a shop that also builds, the split is practical. ServiceTitan's quote form asks whether the work is service and replacement or construction or remodel, and the dispatch tools include multi-day jobs and a project filter. Service Fusion puts project management on every plan and progress billing on the Pro plan, or as an add-on below that. Neither card, on the pages opened for this guide, is a full general-contractor accounting suite. If you are also weighing a lighter scheduling brand, the Jobber versus ServiceTitan comparison for construction keeps that third option honest.

Reputation tools sit beside the job, not inside the price. Service Fusion's cards include company reviews, with a higher review-profile count on the upper plans. ServiceTitan sells marketing and customer-experience features around the core cards. Review response still needs a person. Reputation management for home service businesses covers that work without pretending the field software does it alone.

What a year of software actually costs

Pricing checked October 10, 2026.

Service Fusion prints six rates because each plan has an annual figure and a month-to-month figure. Annual billing is one payment at sign-up, not twelve invoices. The 12-month column below is 12 times the published monthly rate. It is arithmetic on the card, not a second price the vendor invented. ServiceTitan cells stay Quote-based. A directory price, a forum screenshot, or a "per technician" rumor is not used here.

The Starter plan on Service Fusion costs $245 a month month to month and $208 a month on annual billing, the Plus plan costs $382 or $325, and the Pro plan costs $627 or $533, each with unlimited users, and the page labels annual billing as a 15% discount. Flat Starter rate: $208 per month according to Service Fusion (2026). The same page says a 2-person shop and a 20-person shop pay the same plan price, that there is no contract, and that personalized onboarding is included. Support hours listed there run Monday through Thursday, 8:00 a.m. to 6:00 p.m. Central, and Friday, 8:00 a.m. to 5:00 p.m. Central.

The pricing page says it is trusted by over 7,000 service companies and that shops can increase productivity by up to 40%. Named customer base: over 7,000 companies according to Service Fusion (2026). Both lines are the vendor's claims. They are not an independent census and not a result from a named job.

ServiceTitan's pricing page lists three packages, says pricing is per technician, and uses a request-pricing step instead of a dollar amount. It also states that the company is trusted by over 100,000 contractors and shows a +15% average yearly increase in revenue. Contractor claim: over 100,000 contractors according to ServiceTitan (2026). That revenue line is the vendor's claim. The quote form asks for industry, technician count, whether you have at least one full-time office employee, residential or commercial work, and service versus construction or remodel. Those questions tell you the quote will move with headcount and with the kind of work. They do not tell you the price.

Add-on gaps matter more than the headline rate. On Service Fusion, GPS and ServiceCall.ai have no price on the pricing page. On ServiceTitan, Pro modules are separate from the three cards. A year-one comparison that ignores those lines will look tidy and then miss the invoice. Payment processing rates are also not printed as a single figure on either pricing page opened here, so they stay outside the table until a merchant agreement states them.

Which shop should sign which contract

Choose Service Fusion when the decision is budget certainty. The best fit is a home service shop that wants every office login and every technician login on one flat bill, wants to leave month to month, and can live inside the plan it actually buys. Starter is the dispatch, estimate, invoice, and QuickBooks core. Plus is the step up when photos, inventory, job costing, and voice-and-text are daily tools rather than nice-to-haves. Pro is the step up when an outside system must read and write jobs, or when eSign, the customer portal, and progress billing are part of the sale. The limit is the card itself. Reporting depth, offline behavior, and inventory edits draw mixed public notes, and the GPS add-on is a second conversation with an unpublished price. Implementation, on the vendor's own words, is personalized onboarding with phone, email, and chat support in the hours above. Plan on a person who owns the QuickBooks mapping. Do not plan on a published week count, because the pricing page does not give one.

Choose ServiceTitan when the shop is buying the operating system, not only the board. The best fit is a contractor that will use memberships, commission tracking, advanced reporting, and multi-day or construction-style scheduling, and that already has an office person to run the queue. The Works plan is the card that lists those membership and commission lines. Starter and Essentials are real products, and they stop earlier. The limit is the missing public price, the per-technician meter, and the Pro modules that can sit outside the package. Reviewers in the SelectHub summary describe a steep learning curve. The pricing form's question about a full-time office employee is a practical warning: this is a poor fit if the owner is also the only dispatcher. Implementation length is not printed on the pricing page, so any "it takes three months" story stays out of this guide until your quote states it. Ask for the order form to separate subscription, implementation, payments, and each Pro module.

Our analysis, separate from the cards: if you cannot get a written ServiceTitan number, you cannot finish a total-cost comparison, and you should not let a directory's old starting price stand in for one. If you can get that number, compare it with 12 times the Service Fusion rate for the plan you would actually use, then add only the add-ons each quote names. Office headcount changes the math only on the per-technician side if the quote bills those seats, which is something to read in the quote rather than assume.

One week of jobs, with the arithmetic shown

Picture a plumbing and heating owner with 8 technicians and 2 office staff, 10 people who each need a login, looking at one year of the Plus plan on Service Fusion. Month-to-month billing is $382, and 12 times $382 is $4,584. Annual billing is $325 a month as one payment, and 12 times $325 is $3,900, which is $684 less than the month-to-month year. Unlimited users means the 10th login does not add a seat on that published plan, and the page labels annual billing as a 15% discount. ServiceTitan stays Quote-based until a written quote arrives, so this sketch does not invent a second software bill. If a shop later creates an adjustment invoice through the public accounting API, the create-call schema on the invoices endpoint is Accounting.V2.AdjustmentInvoiceCreateRequest. A configurable handoff should leave subtotal, tax, and line items for a person to approve before that object is sent. These figures are list prices and a documented schema, not a shop's results.

That same week is where a second system either helps or makes a mess. A technician finishes a job, the invoice sits pending, and someone still has to decide whether QuickBooks should receive it. A proposed setup from US Tech Automations can watch for that finished job and place the invoice on a review list before anyone exports it. The trigger is the job moving to complete, or the invoice sitting in a pending export state. The action is to pull the job and the invoice lines through an API or a scheduled export the shop already has rights to use. The output is a short queue with the customer, the job number, the subtotal, the tax, and whether that invoice is already in QuickBooks. A person in the office approves it or sends it back. Prerequisites are API or export access on the plan you bought, which on Service Fusion means the Pro plan if you need Open API Integration, plus a QuickBooks file the reviewer can open. This is a configurable design, not a live deployment and not a measured result.

Estimates create the other pile. A second proposed US Tech Automations workflow can catch estimates that stay unsigned. The trigger is an estimate still open after a number of days the owner sets. The action is to draft a follow-up task that carries the estimate total and the technician who wrote it, and to flag a job whose gap between stops looks long next to the previous one. The output is a morning list the dispatcher accepts, edits, or drops. Nothing goes to the customer until that person says so. Prerequisites are estimate export or API access and a written rule for how many days is too many in that shop. The reviewer is the dispatcher or the owner. Automating field service work for construction crews is the wider pattern, and it still depends on the same human check.

The handoff you could build in Zapier, Make, or n8n

The real alternative for many owners is not a third field-service brand. It is stitching the handoff together in Zapier, Make, or n8n, or having someone on staff build it. Those tools can keep run histories, retries, error branches, and audit evidence when a person configures them. They do not remove the design work. The buyer has to own observability, idempotency so the same invoice is not exported twice, escalation when a run fails, access controls for who can see customer records, and maintenance when a vendor field changes. A proposed US Tech Automations design can put the review stop and the idempotency check into the workflow itself, with the same prerequisites: API or export rights on the plan you pay for, a QuickBooks file, and a named person on the queue. The shop still owns the vendor contract and the books either way.

When NOT to use US Tech Automations: stay on the field software alone when scheduling, invoicing, and the QuickBooks sync inside the plan already cover the day, and a second workflow would only be another system to watch. Stay in Zapier, Make, or n8n when the shop already has a person who maintains those scenarios and a failed run is obvious the same day. Stay on a simple board when one dispatcher can see every job and no second system has to match it.

Mistakes that show up on the first invoice batch

• Treating a third-party screenshot as ServiceTitan's price. If it is not on the vendor page, it is not the contract.

• Buying the Starter plan on Service Fusion and assuming the open API, eSign, the portal, and progress billing are included. Those lines are on the Pro plan.

• Assuming GPS fleet tracking is inside the flat fee. It is an add-on on every Service Fusion plan, and the add-on price is not published.

• Comparing a per-technician quote with a flat bill while forgetting office people, or forgetting that annual Service Fusion billing is one payment at sign-up.

• Turning on an export that posts to QuickBooks before a person looks at the invoice. Both products can move accounting data. Neither removes the review.

• Reading "memberships" on one card and "project management" on the other as the same feature. Ask each vendor to show the renewal visit, the recurring invoice, and the multi-day job on a record that looks like yours.

Terms worth agreeing on before the call

• Field service management: the software that books work, dispatches people, prices the visit, and invoices it.

• Pricebook: the catalog of tasks and prices a technician can put on an estimate. It is a named line on every ServiceTitan package card.

• Dispatch board: the screen where the day is assigned and moved. Both vendors sell one. How it behaves offline is disputed in public write-ups.

• Quote-based: the vendor does not print a dollar price. ServiceTitan's three packages fit this label.

• Per-technician pricing: the meter ServiceTitan states on its pricing page. The dollar amount is still Quote-based.

• Unlimited users: Service Fusion's published rule that office and field logins do not change the plan price.

• Progress billing: billing a job in stages. On Service Fusion it is included on the Pro plan and listed as an add-on below that.

• Open API: a published interface other software can call. On Service Fusion it is an item on the Pro plan. ServiceTitan documents a separate developer API that is not a line on the three package cards.

Questions owners ask before they sign

Does ServiceTitan publish a price?

No. The three packages are Quote-based and the pricing page says the charge is per technician. Any dollar figure you see elsewhere is not the vendor's published price, so it is not used in this guide.

Does Service Fusion charge for each technician?

No. The pricing page says every plan includes unlimited users, whether you have one technician or a full office plus a large crew. You change plans to get features, not to add seats.

Which plan includes an open API?

The Pro plan on Service Fusion includes Open API Integration. ServiceTitan documents a public developer API, including an invoices create call, but that API is not listed as a feature on the Starter, Essentials, or Works cards, so confirm it in the quote.

Do I have to sign a long contract with Service Fusion?

No. Service Fusion says all plans are month to month, and that annual billing is optional, saves 15% on the page's label, and is charged as one payment at sign-up. ServiceTitan's pricing page does not state a contract length, so that term is whatever the quote says.

Can either product replace QuickBooks?

No. Service Fusion lists QuickBooks Online and QuickBooks Desktop as integrations, not as a replacement general ledger. ServiceTitan's package cards list invoicing and, on the upper plans, payroll tools, and outside write-ups mention accounting connections. Keep the accounting file, and decide who reviews the export.

Which one fits service work plus small construction projects?

Use ServiceTitan if you need the quote form's construction path, multi-day jobs, and the membership and commission lines on the Works card, and you have a written price. Use Service Fusion if project management on every plan and progress billing on the Pro plan match the work, and you want the flat bill. A pure general-contractor ledger is a different purchase than either card.

Read the written quote beside the published flat bill, confirm which plan actually includes the API or the membership tools you will use in the first month, and see how US Tech Automations configures this only where a person still approves the invoice before it reaches the books.