SolutionReach vs Lighthouse 360: Dental Buyer's Guide 2027

Key Takeaways

• Neither vendor publishes dollar prices on the pages I opened, so both are quote-based as of October 26, 2026.

• SolutionReach lists its text allowances in plan order without labeling each one, so ask which allowance each plan includes.

• Lighthouse 360 publishes a named list of practice management systems, while SolutionReach claims a much larger native list that has to be checked system by system.

• Lighthouse 360 states a sync interval and also lists real-time sync, so the sync method belongs in the written quote.

• Choose on PMS match first, recall and texting depth second, and quote terms third.

• A Zapier or Make build can add retries and run history, but the practice still owns escalation, access controls and upkeep.

The short answer and the one check to run first

Dental patient communication software sends reminders, recall messages and booking links, then writes the results back to the practice management system (PMS). SolutionReach and Lighthouse 360 both sell that layer to dental offices, and neither one replaces the PMS.

The short answer is to shortlist the product whose published PMS list includes your exact system and version, then compare texting allowances and quote terms. Neither vendor's public pages settle the price, so the written quote is where the real comparison happens.

Reminders are the main reason offices buy this category. Cancellations: down 17 percent in Planet DDS's 2026 release according to Planet DDS (2026). The release ties that drop to proactive communication, but it gives no average no-show rate, so this guide does not print one.

Ownership is the first check. Neither product has been renamed, merged or discontinued in the sources I opened. Lighthouse 360's homepage describes it as a Henry Schein One brand. Henry Schein bought the product in 2019, and the announcement said the Lighthouse 360 brand would remain intact. At the time, the product served more than 11,000 dental practices, according to Dental Compare (2019). I found no ownership change for SolutionReach. Its site names Solutionreach, Inc. as the trademark owner, and I did not find an acquisition in the sources I could open.

How we evaluated these tools

This guide is built from public vendor pages, third-party listings and industry coverage. It is not a trial of either product. We weighted seven criteria by how much each one changes the decision for a single practice. The weights are our judgment for this reader, not an industry standard and not vendor data.

The weights total 100%. Review-site scores are not used in this guide. G2 and Capterra blocked automated access during this research, so I could not read their ratings.

What each product publishes as features

The feature overlap is large. Both products list recall, appointment reminders, two-way texting, online booking, digital forms and reviews, so a feature checklist alone will not separate them. The differences sit in payments, phone features, PMS coverage and sync.

SolutionReach's features list includes payments and dental-only insurance eligibility. The Lighthouse 360 features page I opened does not mention payments, insurance or a patient portal. It does list PhoneSight, an internet phone add-on that the page says will be available shortly, and Reputation Plus, an add-on the page says is currently available.

The PMS question is where buyers should slow down. SolutionReach's integrations page claims 400+ native PM/EHR integrations, according to SolutionReach (2026). Its list includes Dentrix, EagleSoft, OpenDental and EasyDental, and some entries name a minimum version. The same list also includes medical and eye-care systems, so a large count says little about whether your system is covered.

Named PMS systems: 17 on Lighthouse 360's list according to Lighthouse 360 (2026). That list also includes Dentrix, Eaglesoft, Open Dental and EasyDental. The page says these are the systems the product "integrates with now," but it does not say whether any integration is read-only or two-way.

The overlap makes the comparison narrower than it looks. SolutionReach's list shows Curve Dental and Denticon, which Lighthouse 360's list does not. Lighthouse 360's list shows ABELDent and axiUm, which SolutionReach's list does not. Check your exact system and version on whichever list applies, rather than assuming a match.

The sync method needs a written answer. Lighthouse 360's features page says the platform "syncs with your PMS every 10 minutes," according to Lighthouse 360 (2026), and the same page lists Real-time Sync as a separate feature. SolutionReach's integrations page describes real-time write-backs for schedules, reminders, payments, intake and insurance, and it names a SyncAssure feature for moving patient data and appointments. Ask each vendor which path your PMS version uses, and whether changes flow both ways.

Recall is where the wording differs most. SolutionReach's recall page says it identifies patients who are due or overdue, lets the practice customize the recall criteria and cadence, and says no calls are required. The page does not describe recall reporting. Lighthouse 360 lists Automated Continuing Care and Retain Existing Patients, and its features page does not say how recall results are measured. If your real question is treatment-plan follow-up rather than recall, read our dental treatment plan follow-up guide before you decide.

Pricing: what is public and what is not

Pricing checked October 26, 2026. Neither vendor shows dollar prices on the pages I opened, so both are Quote-based.

SolutionReach's pricing page names four plans: Patient Connect, Practice Efficiency, Practice Growth and Enterprise. Three plans carry a Request a Quote button, and Enterprise carries Get in Touch. The page lists monthly text allowances in plan order, with a tailored option for Enterprise, but it does not label each allowance to a plan. The page also carries no date and gives no setup fee or renewal terms.

Monthly texts: 1,750, 3,500 and 4,500 across listed plans according to SolutionReach (2026). Because the page does not map each number to a plan, treat the mapping as a question for the sales call.

Lighthouse 360 has no published plan structure that I could find. Its homepage shows no prices and routes buyers to a demo request. The pricing address I tried returned a not-found error. Third-party listings quote starting figures for both products. I left those out, because neither vendor publishes them and this guide prints only figures from vendor pages.

Allowance use is simple arithmetic. The table below shows how much of each listed allowance a 1,000-text month would use. It maps allowances to positions on the page, not to named plans.

The 1,000-text month is an illustrative assumption, not a benchmark for any practice. Plug in your own monthly volume before you compare quotes.

Worked example: the failed-text queue

Take the smallest allowance listed above, 1,750 texts a month, and assume 2% of them come back undelivered. That is 35 messages a month (1,750 × 2%). If a staff member spends 3 minutes checking each one and calling the patient, that is 105 minutes, or 1.75 hours, a month before any automation. Twilio's Message resource returns a status value that includes undelivered, and an error_code value when the status is failed or undelivered, according to Twilio (2026). Twilio's own documentation says developers should not use error_code programmatically, so a monitor should key on status and log error_code for a person to read. The 2% and 3-minute figures are assumptions, not benchmarks.

Where a stitched build fits, and where it does not

Many offices price the alternative first. That alternative is wiring a texting service to the PMS in Zapier, Make or n8n, or having an in-house developer build it. Those tools can support run histories, retries, error branches and audit evidence when they are configured. Zapier's help center says autoreplay re-runs any errored Zap run, is available on its Professional, Team and Enterprise plans, and does not replay safely halted runs, according to Zapier (2026). Make's help center says incomplete executions are retried automatically for specific error types, such as rate limits, connection errors and module timeouts, and that each scenario runs three incomplete-execution retries in parallel, according to Make (2026).

The buyer still designs and owns observability, idempotency (so a patient never receives the same reminder twice), escalation paths, access controls and maintenance. Those costs rarely appear on a price list. They are often the hidden cost of a stitched build, and they are the reason a native product can be simpler to run even when its license costs more.

A configurable US Tech Automations design for the failed-text queue would be a proposed workflow, not a description of a live system. The trigger is a status update from the texting provider marked failed or undelivered. The action reads the patient ID, the timestamp and the status, then adds a row to a front-desk review queue with the related appointment. The output is a daily list that staff work through, with a suggested call script they can edit. Prerequisites are scheduled PMS export or API access that the practice's PMS permits, a texting provider that sends status updates, and written SMS consent on file. Human review points are a staff member approving any second message, and opt-outs and billing messages never re-sending automatically.

The same pattern could apply to recall in reverse. A configurable US Tech Automations design could read the PMS for patients whose last visit falls outside the recall interval the office has written down, then produce a batch for staff to approve before it goes out through the messaging tool. The prerequisites are the same read access, plus a recall interval the clinical team has agreed on. The review points are batch approval and any patient flagged for a clinical reason. This design competes with the native recall features described above, and the native feature is the simpler choice when your PMS and version are on the vendor's list.

When NOT to use US Tech Automations: a custom workflow is the wrong choice in three situations. If your PMS and version are on a vendor's published list and you only need reminders and recall, the native product is simpler to run. If the office cannot give read access or a reliable export from its PMS, there is nothing for a workflow to read. If no one on staff will own the review queue and its daily check, the queue tends to stop being checked, and a native product carries that operational work for you.

SolutionReach: profile

SolutionReach fits an office whose PMS and version appear on its integration list, and that wants payments, dental insurance eligibility, an AI receptionist and online scheduling from one vendor. Its site also has pages for multi-location and DSO groups, which I did not find in the navigation of Lighthouse 360's site.

The main limitations are visibility and proof. Its pricing comparison does not show which plan includes most features, because the markers are icons without readable text. The 400+ integration figure is a vendor claim, and the list is broader than dental. The pricing page describes onboarding as customized, with a dedicated success coach, but it gives no timeline for your PMS. Ask for one in writing, along with test-account access and a cutover date.

On implementation, ask whether reminders keep sending while a write-back is tested, and who on the vendor side owns the PMS mapping. Primary evidence for this profile is the pricing page and the integrations page cited above. Review-site ratings were not used.

Lighthouse 360: profile

Lighthouse 360 fits an office whose PMS appears on its named list, that wants recall, continuing care and review collection, and that is comfortable with a quote-only price. Its features page lists Automated Continuing Care, AutoConfirm (which sends confirmations to the PMS), digital forms with eSign, and online booking that the practice can limit by provider and slot.

The limitations are the missing public pricing and the features it does not describe. The features page I opened does not mention payments, a patient portal or reporting, and it lists two add-ons, PhoneSight and Reputation Plus, that carry different availability notes. A SelectHub listing I opened lists reviewer complaints about a complex, time-consuming setup and integration process, and says subscription costs may be prohibitive for smaller practices, according to SelectHub (2026). Treat that as one set of reviewer opinions, not a measured result.

Third-party comparisons also disagree with the vendor's pages. A Jotform comparison says Lighthouse 360 lacks online scheduling, but Lighthouse 360's own features page lists Online Booking. Check the current product, not a summary.

On implementation, ask for the sync method in writing (interval or real-time, and direction), the PMS version it supports, the add-on prices and how the system handles a patient who opts out after a message is already queued. Primary evidence for this profile is the supported-platforms page, the features page and the 2019 acquisition coverage cited above.

Who this is for

SolutionReach fits a buyer who wants one vendor for messaging, payments and insurance eligibility, and whose PMS and version are on its published list. Lighthouse 360 fits a buyer whose PMS is on its named list and who wants recall, reviews and digital forms, and who will get the sync method in writing before signing.

Red flags: your exact PMS version is not on the vendor's list, the quote omits setup and overage terms, or you need payments, insurance or patient portal features that the vendor's public pages do not describe.

Decision checklist

• Confirm your PMS name and version on each vendor's published list.

• Get the sync method in writing: interval or real-time, direction, and what happens during an outage.

• Ask which text allowance each plan includes, and what the overage rate is.

• Ask for the setup fee, renewal and cancellation terms in writing.

• Ask which features, such as payments, insurance, reviews or phone, cost extra.

• Run the undelivered-text math with your own monthly volume before you agree on a plan.

• Name one staff owner for the failed-message review queue before the go-live date.

Glossary

• PMS: Practice management system, the scheduling and records software that holds patient information.

• Recall: Outreach to patients who are due or overdue for a visit.

• Two-way texting: Messaging in which patients can reply inside the platform.

• Write-back: A change made in the messaging tool that is saved back to the PMS.

• Allowance: The number of texts a plan includes in one month.

• Undelivered: A text the carrier did not deliver. Twilio reports it in the status field.

• Incomplete execution: A Make run that stopped on an error and is stored so it can be retried.

• Idempotency: A design property where repeating a step does not send a second message.

Frequently asked questions

Is SolutionReach the same company as Lighthouse 360?

No, they are separate vendors. Lighthouse 360's homepage describes it as a Henry Schein One brand, and I found no ownership link between the two in the sources I opened.

Does either vendor publish prices?

Neither publishes dollar prices on the pages I opened, so both are quote-based. SolutionReach publishes plan names and monthly text allowances, while Lighthouse 360 publishes neither.

Do SolutionReach and Lighthouse 360 support Dentrix and Eaglesoft?

Both list Dentrix and Eaglesoft on their published lists, so confirm the exact version on each list before you buy.

Can Zapier or Make replace a dental messaging product?

They can connect a texting service to a PMS, but you then own retries, escalation, access controls and maintenance. Both tools document retries and replays, but neither supplies your clinical or front-desk rules.

Does a monthly allowance cover everything I send?

No, an allowance covers the messages sent in one month, and the allowance number alone does not tell you what overage costs. Ask for the overage rate in writing before you compare plans.

Are review-site ratings reliable enough to decide?

Not on their own for this comparison, because I could not open G2 or Capterra during this research and this guide does not use their scores. Read the reviews for setup and support detail, and treat star ratings as secondary.

Before you sign

Start with your PMS name and version, then get written answers on sync, the allowance for each plan, and the setup and renewal terms. If both vendors pass that test, compare the quotes side by side rather than the feature lists. If your need is a custom queue for failed texts or recall batches, see how US Tech Automations configures this and check its prerequisites against your PMS first.